Meet The Elko Total Eyecare Vision Care Team
At Total Eyecare, our staff is friendly and professional. Our commitment is to provide exceptional customer service to all of our Elko patients. We take pride in our personalized care and strive to spend the necessary time with each patient to ensure a comfortable experience.
Our Elko optometry professionals are passionate about providing high-quality care to our family of patients. We focus on providing comprehensive eye exams, a large selection of fashionable eyewear, and the best possible vision care. Come in today to meet our Elko staff and make an appointment.
Debbie, CPO, Insurance Consultant
Debbie began working as a receptionist in the office in 1990. Throughout the years, she has cross trained in dispensing glasses, coordinating surgery and contact lens training. She now spends her day unraveling the complexities of numerous insurance plans and helping patients understand their insurance coverage. In April 2005, Debbie passed a written examination to be a Certified Paraoptometric. She continues to attend education regarding optical coding and HIPAA regulations. Outside the office she is active in the community in various organizations and fundraisers to give back to her community. She enjoys spending time with her family and especially her two grandchildren.
Angela, CPOT, Optometric Technician
Angela completed the practical and written examination in June 2003 to be a Certified Paraoptometric Technician. This is the highest level of certification for technicians with the American Optometric Association. She has been a part of our team since 1992. As an optometric technician, she does pretesting on all patients, special testing for the doctors, instructing and educating contact lens patients, surgery scheduling as well as coordinating care with other offices. The "tech" team includes Angela and three other trained technicians to complete the many duties in that department. She holds a B.S. in Financial Management, minors in French and Economics from the University of Montana and has decided that optometry is much more interesting than the world of finance.
Connie, ABOC, NCLEC, Office Manager
After working 8 years in our office as an optician, Connie is now our Office Manager. She joined our staff in September 2006 with eight years of experience in two other optometric practices. She has passed the exams and become certified with the American Board of Opticianry and the National Contact Lens Examiners and holds a BA from the University of Nevada, Reno in International Politics. She is one of many native Nevadans in our team and after spending several years in Japan, decided to move back to the states pursue a career in optics.
Sandra, Patient Coordinator
Sandra joined the Total Eyecare team in September 2007. She has a background in banking and insurance, so customer service comes naturally to her. Along with her duties at the front desk, she enjoys helping with the seasonal decor in the office. On her days off, Sandra and her husband are usually traveling to Reno to spend time with their 3 adult children.
Come in or call and Sandra will be happy to get you scheduled for your next appointment!
Paula, CPOA Optometric Technician
Paula currently works as an Optometric Techician, but she started in our office as a Patient Coordinator in April 2012. In 2014, she became a Certified Paraoptometric and in 2016 received her second certification as a Certified Paraoptometric Assistant. She graduated from Spring Creek High School and then attended Great Basin College. Paula's primary duties as an optometric technician are pretesting patients, special testing for the doctors, instructing and educating patients about contact lenses and checking patients out. Currently she is working towards a B.A. in Social Work.
Kathleen, Glass Lab Manager/ Dispensing Optician
Kathleen became part of our team in February 2011. Being a native to Nevada has given her the opportunity to have lived and worked in Elko for over 30 years. She attended Links School of Business in Boise, Idaho and has work experience in the medical field. Her past work experience has been a great asset to our team. Kathleen is able to assist patients in finding the best eyewear for their individual needs and provide information on current lens choices. She also manages the other team members in the glass lab. In her free time, she enjoys cooking and spending time with her husband and two children.
Annette, Insurance Consultant
Annette joined our staff in January 2013 with experience in medical billing and retail sales. Most of the day she can be found reviewing explanations of benefits from the numerous insurance companies and posting payments. She and Debbie work closely together unraveling any issues with insurance. She also makes sure that patient's contact lens orders are sent out promptly! Prior to moving to Elko in the fall of 2012, she lived in Las Vegas. She has also lived and worked and New Mexico and Alaska.
Kayli, Optometric Technician
Kayli joined the Total Eyecare team as an optometric technician in November 2015. She has been an ophthalmic assistant since 2006 and a Certified Opthalmic Assistant since 2011. She is currently in the process of obtaining the Certified Paraoptometric Assistant certification. She graduated from Elko High School, attended Great Basin College and received an Associates of Art degree from Truckee Meadows Community College. She enjoys spending time with her two children and taking photographs in her spare time.
Crystal, Optometric Technician
Crystal joined our office in May of 2016. She moved from Reno, where she attended TMCC and worked for TMCC Adult Basic Education where she performed orientation, proctored tests for ESL and GED students and assisted them with registration. She has worked for 7 years in customer service also working for Renown Hospital as a scheduler, gaining medical knowledge and receiving a certificate for a perfect score on all monitored calls. She is currently working towards her Certified Paraoptometric certificate.
Teresa, Dispensing Optician
Teresa came to Nevada in 2002 from Idaho. She worked in the dental field before joining the Total Eyecare team in 2014. She is working in the glass lab helping patients choose the perfect frame and lens for their unique needs and performing adjustments and repairs. In 2016, she will be attending continuing education at Vision Expo West in Las Vegas. Her spare time is spent with family and friends.
Monsy, Dispensing Optician
Monsy started working with the Total Eyecare team in February 2014 preparing and filing charts. She has now been trained as a Dispensing Optician and enjoys helping each patient chose a pair of glasses that best suits their personality, lifestyle and prescription needs. She was born in Elko, graduated from Elko High School and is currently taking classes at Great Basin College to further her education and career.
Raelynn, Dispensing Optician
Raelynn started in the glass lab in 2013 verifying glasses when they came back from the lab, billing insurances and placing the order for patient’s eyewear. She has now worked up to assisting patients with selecting eyewear, performing repairs and adjusting glasses. She was born in Arizona, but moved to Elko when she was only 2 and stayed to graduate from Elko High School and has attended Truckee Meadows Community College. She enjoys her time off with friends and family.
Cheryl, Patient Coordinator
Cheryl moved to Elko in April of 2013 with her husband and two sons and joined the front desk in June of that same year. Along with her friendly personality and great smile, she brings 14 years of knowledge and experience to Total Eyecare from her previous job with an Optometrist in Fallon. Cheryl truly enjoys helping patients with their optical needs, so call or stop in today.
Consuelo, Patient Coordinator
Consuelo has been at Total Eyecare since 2012 when she was still a student at Elko High School. She started assisting at the front desk and is now a full time member of our team. She has increased her knowledge and has become a valuable asset at Total Eyecare. As well as helping patients at the front desk, she has been trained to help the technicians with special testing and teaching patients how to wear and care for their contacts. She is also one of our bilingual staff members.
Bobbie, Patient Coordinator
Bobbie joined our staff in September 2015, coming with several years of administrative and customer service experience. Her energetic personality brings laughter and joy to our patients and the Total Eyecare family. On her days off, she loves spending time with family and friends.