Meet The Elko Total Eyecare Vision Care Team
At Total Eyecare, our staff is friendly and professional. Our commitment is to provide exceptional customer service to all of our Elko patients. We take pride in our personalized care and strive to spend the necessary time with each patient to ensure a comfortable experience.
Our Elko optometry professionals are passionate about providing high-quality care to our family of patients. We focus on providing comprehensive eye exams, a large selection of fashionable eyewear, and the best possible vision care. Come in today to meet our Elko staff and make an appointment.
Debbie, CPO, Insurance Consultant
Debbie began working as a receptionist in the office in 1990. Throughout the years, she has cross trained in dispensing glasses, coordinating surgery and contact lens training. She now spends her day unraveling the complexities of numerous insurance plans and helping patients understand their insurance coverage. In April 2005, Debbie passed a written examination to be a Certified Paraoptometric. She continues to attend education regarding optical coding and HIPAA regulations. Outside the office she is active in the community in various organizations and fundraisers to give back to her community. She enjoys spending time with her family and especially her two grandchildren.
Angela, CPOT, Office Manager
After working as a technician for 24 years, Angela is now our office manager. She joined the staff in 1992. She holds a Bachelor of Science in Business Administration, emphasis in Financial Management, minors in Economics and French from the University of Montana. In June 2003, she completed the practical and written exam for her CPOT certification with the AOA. She has decided that Optometry is much more interesting than the world of finance.
Sandra, Patient Coordinator
Sandra joined the Total Eyecare team in September 2007. She has a background in banking and insurance, so customer service comes naturally to her. Along with her duties at the front desk, she enjoys helping with the seasonal decor in the office. On her days off, Sandra and her husband are usually traveling to Reno to spend time with their 3 adult children.
Come in or call and Sandra will be happy to get you scheduled for your next appointment!
Paula, CPOA Optometric Technician
Paula currently works as an Optometric Techician, but she started in our office as a Patient Coordinator in April 2012. In 2014, she became a Certified Paraoptometric and in 2016 received her second certification as a Certified Paraoptometric Assistant. She graduated from Spring Creek High School and then attended Great Basin College. Paula's primary duties as an optometric technician are pretesting patients, special testing for the doctors, instructing and educating patients about contact lenses and checking patients out. Currently she is working towards a B.A. in Social Work.
Kathleen, Glass Lab Manager/ Dispensing Optician
Kathleen became part of our team in February 2011. Being a native to Nevada has given her the opportunity to have lived and worked in Elko for over 30 years. She attended Links School of Business in Boise, Idaho and has work experience in the medical field. Her past work experience has been a great asset to our team. Kathleen is able to assist patients in finding the best eyewear for their individual needs and provide information on current lens choices. She also manages the other team members in the glass lab. In her free time, she enjoys cooking and spending time with her husband and two children.
Annette, Insurance Consultant
Annette joined our staff in January 2013 with experience in medical billing and retail sales. Most of the day she can be found reviewing explanations of benefits from the numerous insurance companies and posting payments. She and Debbie work closely together unraveling any issues with insurance. She also makes sure that patient's contact lens orders are sent out promptly! Prior to moving to Elko in the fall of 2012, she lived in Las Vegas. She has also lived and worked and New Mexico and Alaska.
Kayli, CPOA Optometric Technician
Kayli joined the Total Eyecare team as an optometric technician in November 2015. She has been an ophthalmic assistant since 2006 and a Certified Ophthalmic Assistant since 2011. She became CPOA and Team Leader in 2017. She graduated from Elko High School, attended Great Basin College and received an Associates of Art degree from Truckee Meadows Community College. She enjoys spending time with her two children and taking photographs in her spare time.
Crystal, Optometric Technician
Crystal joined our office in May of 2016. She moved from Reno, where she attended TMCC and worked for TMCC Adult Basic Education where she performed orientation, proctored tests for ESL and GED students and assisted them with registration. She has worked for 7 years in customer service also working for Renown Hospital as a scheduler, gaining medical knowledge and receiving a certificate for a perfect score on all monitored calls. She is currently working towards her Certified Paraoptometric certificate.
Teresa, Dispensing Optician
Teresa came to Nevada in 2002 from Idaho. She worked in the dental field before joining the Total Eyecare team in 2014. She is working in the glass lab helping patients choose the perfect frame and lens for their unique needs and performing adjustments and repairs. In 2016, she will be attending continuing education at Vision Expo West in Las Vegas. Her spare time is spent with family and friends.
Monsy, Dispensing Optician
Monsy started working with the Total Eyecare team in February 2014 preparing and filing charts. She has now been trained as a Dispensing Optician and enjoys helping each patient chose a pair of glasses that best suits their personality, lifestyle and prescription needs. She was born in Elko, graduated from Elko High School and is currently taking classes at Great Basin College to further her education and career.
Raelynn, Dispensing Optician
Raelynn started in the glass lab in 2013 verifying glasses when they came back from the lab, billing insurances and placing the order for patient’s eyewear. She has now worked up to assisting patients with selecting eyewear, performing repairs and adjusting glasses. She was born in Arizona, but moved to Elko when she was only 2 and stayed to graduate from Elko High School and has attended Truckee Meadows Community College. She enjoys her time off with friends and family.
Consuelo, Optometric Technician
Consuelo started working for Total Eyecare in 2012 while still in high school. She started working at the front desk as a Patient Coordinator and now is an Optometric Technician. She will take her CPO test in August 2017. She is one of our bilingual staff members.
Bobbie, Patient Coordinator
Bobbie joined our staff in September 2015, coming with several years of administrative and customer service experience. Her energetic personality brings laughter and joy to our patients and the Total Eyecare family. On her days off, she loves spending time with family and friends.
Mayra, Patient Coordinator
Mayra is an Elko native. She graduated from Elko High School and worked in customer service for 3 years. She moved to Reno for Beauty School and worked as a cosmetologist for 3 years and decided she needed a change. She started at Total Eyecare in Jan 2017 after coming back from her honeymoon. “She likes to sit in the Total Eyecare chairs.” She is also one of our bilingual staff.
Kara, Patient Coordinator
Kara grew up in Spring Creek. She graduated this year. She started as a Scanner, moved to a Charter, and now is a Patient Coordinator. She loves customer service and plans to stay in this area!
Annette “Glass Lab”, Dispensing Optician
Annette began working at Total Eyecare in September of 2014 while attending high school at Elko High School. She worked as a Glass Lab Assistant. She left to continue her education and returned in 2017 to be a Dispensing Optician. We are so glad to have her back!
Blanca, Optometric Technician, Dispensing Optician
Blanca was born and raised in Elko. She graduated from Elko High School and worked in dentistry for 3 years. She started working at Total Eyecare in 2014 as a Dispensing Optician. She is now cross trained as an Optometric Technician. She is also bilingual. In her free time, she likes to spend time with her husband and daughter, running, and working out.
Jordan, Optical Technician/Biller
Jordan started working with the Total Eyecare team in June 2017, billing insurances and placing the order for patient’s eyewear. She is a native Nevadan and grew up on her parent’s ranch. She attended Spring Creek High School and Great Basin College. She enjoys spending time outdoors soaking up the sun.